Return and Refund Policy – Pure Essence Beauty

At Pure Essence Beauty, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process. Please review our policy below for details on how to proceed with returns and refunds.

1. Returns

We accept returns on eligible products under the following conditions:

  • Eligibility for Return: Products must be unused, unopened, and in their original packaging.
  • Return Window: You may return products within 14 days of receipt.
  • Non-Returnable Items: Due to hygiene and safety reasons, certain items such as opened beauty products, makeup, and skincare cannot be returned.
  • Return Shipping: The customer is responsible for return shipping costs, unless the item was damaged or incorrect.

2. How to Initiate a Return

To start a return, please contact our customer service at [Your Email] or call us at 0800 – 9992277. We will provide you with return instructions and a return address.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items not in their original condition, missing parts, or damaged by the customer).
  • Shipping Costs: Original shipping costs are non-refundable.

4. Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund, including shipping costs, at no additional charge.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us to discuss the available options.

6. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [Your Email].

For any further questions or concerns regarding returns and refunds, please feel free to reach out to us.

Contact Us
Pure Essence Beauty
Phone: 0800 – 9992277 / +31 6 17628393
Email: [Your Email]

We are here to assist you and ensure your shopping experience is smooth and satisfying.